Ann Aroma Refund Policy

We believe in making your shopping experience with us as hassle-free as possible, including the refund process. Here’s a detailed outline:

Eligibility: For a refund, your item must be unused, in its original packaging, and with all tags still attached.

Initiating a Refund: Begin by reaching out to us via email at tpannaroma@gmail.com, providing your order number and specifics about the item you wish to return. Our team will carefully review your request and guide you through the next steps.

Approval and Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets our refund criteria. We’ll then notify you of the approval or rejection of your refund request. Please note, we reserve the right to reject refunds if the returned item does not meet our standards.

Refund Process: If your refund is approved, we’ll promptly initiate the process. You can expect the refunded amount to be credited back to your original payment method within a reasonable timeframe.

Shipping Costs: Keep in mind that shipping costs are non-refundable. Any incurred return shipping costs will be deducted from your refund.

Assistance and Queries: Should you have any questions or need assistance regarding our refund policy, feel free to contact us at tpannaroma@gmail.com or call us at 202-812-7554. We’re committed to addressing your concerns promptly and ensuring your satisfaction.

We appreciate your trust in Ann Aroma and strive to make every interaction with us a positive one.